arcbikehub

PRIVACY POLICY

Last Updated: August 30, 2026

ARC Official Store (“ARC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from arcbikehub.com (the “Website”), create an account, submit an inquiry or contact form, communicate with us, or otherwise use our services.

This Policy also explains the choices and privacy rights that may be available to you under applicable data protection laws, including, where applicable, the European Union General Data Protection Regulation (“GDPR”), the United Kingdom GDPR (“UK GDPR”), and applicable United States state privacy laws.

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with our Website, we may collect the following categories of information.

1.1 Information You Provide to Us

You may provide personal information directly to us when you:

  • create or manage an account;
  • place an order;
  • request product information;
  • submit a contact or inquiry form;
  • request customization, wholesale, or distribution information;
  • subscribe to marketing communications;
  • request customer support;
  • submit a return, refund, warranty, or after-sales request;
  • write a product review; or
  • otherwise communicate with us.

This information may include:

  • name;
  • email address;
  • telephone number;
  • billing address;
  • shipping address;
  • country or region;
  • company name;
  • order information;
  • product preferences;
  • communication history;
  • information contained in an inquiry or message;
  • account login information; and
  • other information you voluntarily provide.

Please do not submit sensitive personal information through general contact or inquiry forms unless it is necessary for us to provide the requested service.

1.2 Order and Transaction Information

When you make a purchase, we may collect information relating to your transaction, including:

  • products purchased;
  • quantities;
  • order value;
  • billing and shipping information;
  • payment status;
  • transaction identifiers;
  • shipping method;
  • delivery status;
  • returns and refunds; and
  • related customer service records.

Payment card information is generally processed directly by third-party payment providers.

We do not normally store complete credit or debit card numbers on our own servers.

1.3 Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically through server logs, cookies, analytics technologies, and similar tools.

This may include:

  • Internet Protocol (IP) address;
  • browser type and version;
  • device type;
  • operating system;
  • referring website;
  • pages viewed;
  • time spent on pages;
  • links clicked;
  • approximate geographic location derived from IP address;
  • language settings;
  • date and time of access;
  • shopping cart activity;
  • session information; and
  • other website usage information.

We use this information to operate the Website, maintain security, understand how visitors use our Website, diagnose technical problems, and improve our products and services.

2. CONTACT AND INQUIRY FORMS

Our Website may include contact forms, product inquiry forms, customization request forms, wholesale or distribution forms, and other forms that allow you to communicate with us.

When you submit a form, we may collect information such as:

  • your name;
  • email address;
  • telephone number;
  • company name;
  • country or region;
  • products you are interested in;
  • purchase requirements;
  • customization requirements; and
  • the contents of your message.

We use this information primarily to:

  • respond to your inquiry;
  • provide quotations or product information;
  • provide customer service;
  • communicate regarding potential or existing orders;
  • evaluate customization or business cooperation requests; and
  • maintain business communication records.

We will not use information submitted through a general inquiry form for unrelated marketing purposes where applicable law requires separate consent.

3. HOW WE USE YOUR INFORMATION

We may use personal information for the following purposes:

3.1 To Provide Our Services

Including to:

  • process and fulfill orders;
  • process payments;
  • arrange delivery;
  • provide order confirmations;
  • manage accounts;
  • process returns and refunds;
  • provide warranty and after-sales support; and
  • respond to customer inquiries.

3.2 To Operate and Improve Our Website

Including to:

  • maintain Website functionality;
  • improve Website navigation and usability;
  • analyze Website traffic;
  • understand visitor behavior;
  • identify technical problems;
  • optimize Website performance; and
  • develop new products, services, and features.

3.3 To Communicate With You

We may contact you regarding:

  • orders;
  • inquiries;
  • customer service;
  • product information;
  • delivery;
  • returns;
  • warranty requests;
  • important service notifications; and
  • other communications you have requested.

3.4 Marketing Communications

Where permitted by applicable law, we may send information about:

  • new products;
  • product updates;
  • promotions;
  • special offers;
  • company news; and
  • related ARC products or services.

Where consent is required, we will send marketing communications only after obtaining appropriate consent.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us.

3.5 Security and Fraud Prevention

We may process information to:

  • protect our Website;
  • prevent unauthorized transactions;
  • detect fraud or abuse;
  • protect customer accounts;
  • investigate security incidents; and
  • enforce our Terms of Service.

3.6 Legal and Regulatory Requirements

We may use or retain information when reasonably necessary to:

  • comply with applicable laws;
  • comply with tax and accounting obligations;
  • respond to lawful government requests;
  • establish, exercise, or defend legal claims; and
  • enforce agreements and policies.

4. LEGAL BASES FOR PROCESSING FOR EEA AND UK USERS

If you are located in the European Economic Area (“EEA”) or the United Kingdom, we process your personal information only when we have an appropriate legal basis.

Depending on the circumstances, our legal bases may include:

Contract

Processing may be necessary to enter into or perform a contract with you, such as processing your order, payment, delivery, return, or warranty request.

Legitimate Interests

We may process personal information where necessary for legitimate business interests, including:

  • operating and improving our Website;
  • responding to business inquiries;
  • providing customer support;
  • preventing fraud;
  • protecting Website security; and
  • understanding the effectiveness of our services.

We consider your privacy rights when relying on legitimate interests.

Consent

Where required, we rely on your consent for activities such as:

  • non-essential analytics cookies;
  • certain marketing communications; and
  • certain advertising or tracking technologies.

You may withdraw consent at any time.

Legal Obligation

We may process information when required to comply with legal, accounting, regulatory, or tax obligations.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies, pixels, local storage, tags, scripts, and similar technologies.

Cookies may be used for different purposes.

Essential Cookies

These cookies are necessary for core Website functions, including:

  • maintaining user sessions;
  • shopping cart functionality;
  • account login;
  • security;
  • checkout;
  • fraud prevention; and
  • remembering basic Website preferences.

Essential cookies generally cannot be disabled through our Website without affecting Website functionality.

Analytics Cookies

Analytics technologies help us understand how visitors use our Website, including which pages are visited, how visitors arrive at the Website, and how visitors interact with Website content.

Where required by applicable law, analytics cookies will be used only after obtaining your consent.

Functional Cookies

These cookies may remember preferences such as language, region, or other Website settings.

Advertising or Marketing Cookies

If advertising or remarketing technologies are used, these technologies may help measure advertising performance or display advertising that may be more relevant to users.

Where required by law, we will request consent before using non-essential advertising or marketing technologies.

You may manage your cookie preferences through our cookie consent tool, where available, or through your browser settings.

Blocking certain cookies may affect Website functionality.

6. GOOGLE ANALYTICS

We may use Google Analytics, a web analytics service provided by Google, to understand how visitors interact with our Website.

Google Analytics may process information such as:

  • IP address;
  • device information;
  • browser information;
  • approximate geographic location;
  • pages visited;
  • session duration;
  • referring source;
  • interactions with Website content; and
  • cookie or similar online identifiers.

Google may process this information on our behalf to provide analytics and measurement services.

Where required by applicable law, we will obtain appropriate consent before activating non-essential Google Analytics cookies or identifiers.

We do not intentionally send information such as names, email addresses, telephone numbers, or other directly identifying information to Google Analytics.

For more information, please review:

7. GOOGLE MAPS

Our Website may embed or otherwise use Google Maps to display our location, provide geographic information, or help customers locate our facilities.

When you interact with an embedded Google Map, information may be transmitted directly to Google.

Depending on your browser, device, account settings, and interaction with Google Maps, this information may include:

  • IP address;
  • device information;
  • browser information;
  • map interactions;
  • approximate or precise location information where permitted by your device settings; and
  • information stored through Google cookies or similar technologies.

Google controls the processing of information collected directly through Google Maps in accordance with its own privacy policies and terms.

For more information, please review:

Where required by applicable law, we may prevent non-essential Google Maps functionality from loading until you provide appropriate consent.

8. GOOGLE reCAPTCHA AND ANTI-SPAM SERVICES

Certain forms on our Website may use automated security or anti-spam technologies, including Google reCAPTCHA or similar services, to protect the Website from spam, fraud, abuse, and automated submissions.

If Google reCAPTCHA is enabled, Google may process technical and device-related information in order to determine whether a Website interaction originates from a legitimate user or an automated system.

Use of Google reCAPTCHA is subject to Google’s applicable privacy policies and terms.

Google Privacy Policy: https://policies.google.com/privacy

This section applies only where such technology is enabled on our Website.

9. PAYMENT PROCESSING

Payments may be processed through independent third-party payment service providers.

Depending on the payment method selected during checkout, payment providers may receive information necessary to complete your transaction, including:

  • name;
  • billing information;
  • transaction amount;
  • payment method;
  • IP address;
  • order information; and
  • other information required for payment authorization or fraud prevention.

For security reasons, complete payment card information is generally transmitted directly to the applicable payment processor rather than stored by us.

Where PayPal is available as a payment method, PayPal processes information according to its own privacy practices.

PayPal Privacy Statement: https://www.paypal.com/us/legalhub/paypal/privacy-full

Other payment providers made available during checkout may have their own privacy notices. We encourage you to review the privacy policy of the payment provider you choose before completing a transaction.

10. SHIPPING AND LOGISTICS PROVIDERS

To deliver your order, we may share information with shipping, courier, fulfillment, customs, or logistics providers.

Depending on the shipment, this information may include:

  • recipient name;
  • delivery address;
  • telephone number;
  • email address where required;
  • order information;
  • customs declaration information; and
  • other information necessary to complete delivery.

Shipping providers process information according to their own privacy policies.

Depending on the destination and shipping method, providers may include international or local postal and courier companies.

11. WEBSITE HOSTING AND TECHNICAL SERVICE PROVIDERS

We may use third-party service providers to support the operation of our Website, including providers of:

  • website hosting;
  • cloud infrastructure;
  • content delivery networks;
  • database services;
  • website security;
  • email delivery;
  • customer service;
  • analytics;
  • backups;
  • anti-spam services;
  • payment processing; and
  • logistics.

These service providers may process personal information where necessary to provide services to us.

We seek to work with service providers that maintain appropriate privacy and security protections.

12. WHEN WE DISCLOSE PERSONAL INFORMATION

We do not disclose personal information to third parties except as reasonably necessary for the purposes described in this Policy.

We may disclose information to:

Service Providers

Companies that assist us with payment processing, hosting, analytics, Website operation, security, customer service, marketing, or delivery.

Business Partners

Where necessary to fulfill a request, order, customization requirement, or other business relationship.

Professional Advisers

Including accountants, auditors, lawyers, insurers, or consultants where reasonably necessary.

Government Authorities

When disclosure is required by applicable law, regulation, court order, subpoena, or other valid legal process.

Business Transfers

If ARC or part of its business is reorganized, sold, acquired, merged, or transferred, personal information may be transferred as part of that transaction, subject to applicable law.

13. SALE OR SHARING OF PERSONAL INFORMATION

We do not sell personal information for monetary consideration.

However, certain analytics, advertising, or online tracking technologies may be considered “sharing,” “targeted advertising,” or similar activity under certain U.S. state privacy laws depending on how those technologies are configured.

Where applicable law provides a right to opt out of such processing, we will provide appropriate mechanisms to exercise that right.

We will also honor legally required browser-based opt-out preference signals, such as Global Privacy Control (“GPC”), where applicable to our Website and required by law.

14. INTERNATIONAL DATA TRANSFERS

ARC operates an international Website and serves customers in multiple countries.

As a result, personal information may be processed or stored in countries other than the country where you live.

Our Website, business operations, service providers, payment processors, analytics providers, and logistics partners may operate in different jurisdictions, including China, the United States, countries within the European Economic Area, and other countries.

Privacy and data protection laws in these countries may differ from those in your country.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information, which may include contractual protections or other lawful transfer mechanisms.

15. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • complete orders;
  • maintain customer accounts;
  • provide customer support;
  • comply with warranty obligations;
  • maintain tax and accounting records;
  • prevent fraud;
  • resolve disputes; and
  • comply with legal requirements.

Different types of information may be retained for different periods.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

16. DATA SECURITY

We use reasonable administrative, organizational, and technical measures designed to protect personal information from:

  • unauthorized access;
  • accidental loss;
  • misuse;
  • alteration;
  • disclosure; and
  • destruction.

These measures may include encrypted network connections, access controls, Website security measures, backups, security monitoring, and restrictions on employee or service-provider access.

Where payment information is processed by third-party payment providers, those providers are responsible for maintaining security measures appropriate to their payment systems.

No method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

17. YOUR PRIVACY RIGHTS

Depending on where you live and the privacy laws that apply to your information, you may have certain rights.

These rights may include the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of personal information;
  • request restriction of certain processing;
  • object to certain processing;
  • withdraw consent;
  • request portability of certain information;
  • opt out of certain marketing communications;
  • opt out of certain targeted advertising or sharing activities;
  • request information regarding how personal information is collected, used, or disclosed; and
  • lodge a complaint with an applicable data protection authority.

These rights are subject to applicable legal limitations and exceptions.

To exercise your rights, please contact us using the contact information provided below.

We may need to verify your identity before completing certain requests.

18. RIGHTS OF EEA AND UK USERS

If you are located in the EEA or United Kingdom, applicable data protection laws may provide rights including:

  • access;
  • rectification;
  • erasure;
  • restriction;
  • objection;
  • data portability;
  • withdrawal of consent; and
  • the right to lodge a complaint with a competent supervisory authority.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Where processing is based on legitimate interests, you may have the right to object to that processing in certain circumstances.

19. CALIFORNIA AND OTHER U.S. STATE PRIVACY RIGHTS

Residents of California and certain other U.S. states may have additional rights under applicable state privacy laws.

Depending on the law and whether it applies to our business, these rights may include:

  • the right to know what categories of personal information we collect;
  • the right to know the purposes for which information is used;
  • the right to know categories of third parties to whom information is disclosed;
  • the right to access certain personal information;
  • the right to request deletion;
  • the right to request correction;
  • the right to opt out of certain sales, sharing, or targeted advertising;
  • the right to limit certain uses of sensitive personal information where applicable; and
  • the right not to receive discriminatory treatment for exercising privacy rights.

We do not sell personal information for monetary consideration.

If activities involving analytics, advertising, or cookies are legally considered “sharing” or targeted advertising in your jurisdiction, you may exercise applicable opt-out rights through available privacy or cookie controls or by contacting us.

We will process legally recognized opt-out preference signals, including Global Privacy Control, where required by applicable law.

20. CHILDREN’S PRIVACY

Our Website and products are intended for a general adult audience and are not directed to children.

We do not knowingly collect personal information from children under the age at which parental consent is required under applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

If we become aware that personal information was collected from a child in violation of applicable law, we will take reasonable steps to delete it.

21. THIRD-PARTY LINKS

Our Website may contain links to websites, platforms, payment providers, social networks, shipping providers, or other services operated by third parties.

When you follow a third-party link, you leave our Website and your interaction with that third party is governed by its own privacy policy and terms.

We are not responsible for the privacy or security practices of third-party websites or services.

We encourage you to review their privacy policies before providing personal information.

22. AUTOMATED DECISION-MAKING

We do not ordinarily use personal information to make decisions that produce legal or similarly significant effects based solely on automated processing.

Certain service providers may use automated systems for purposes such as fraud detection, payment authorization, security, or spam prevention.

23. DO NOT TRACK AND GLOBAL PRIVACY CONTROL

Some web browsers provide a “Do Not Track” (“DNT”) setting.

Because there is not a single universally accepted technical standard for DNT signals, our Website may not respond to all DNT signals.

Where required by applicable law, we recognize and process supported legally binding opt-out preference signals, such as Global Privacy Control (“GPC”).

24. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in:

  • our Website;
  • our products or services;
  • the technologies we use;
  • our service providers;
  • applicable laws; or
  • our privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Policy.

Material changes may also be communicated through the Website or by other appropriate means where required by law.

We encourage you to review this Privacy Policy periodically.

25. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise applicable privacy rights, please contact us:

ARC Official Store
Website: arcbikehub.com
Email: [email protected]
Address: No. 112, Dongting North Road, High-tech Zone, Taicang, Jiangsu 215400, China

When submitting a privacy request, please provide sufficient information for us to identify your request and verify your identity where required.

We will respond in accordance with applicable data protection laws.

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