Last Updated: August 31, 2026
Thank you for shopping with ARC. We are committed to processing and delivering your order as efficiently and reliably as possible.
This Shipping Policy applies to orders placed directly through www.arcbikehub.com.
Please review the information below before placing your order.
1. Order Processing
Most orders are processed within 2–4 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays.
Processing times may be longer for:
Made-to-order products;
Customized products or specifications;
Products requiring additional assembly or preparation;
High-volume orders;
Products temporarily awaiting stock replenishment.
If a product requires a longer manufacturing or processing lead time, we will make reasonable efforts to indicate this on the relevant product page, during checkout, or in communication with you after your order is placed.
Processing time is separate from shipping transit time.
If we are unable to process or ship your order within the stated timeframe or another timeframe agreed with you, we may contact you with an updated estimated shipping date and, where required by applicable law, provide you with the option to accept the delay or cancel the affected order for a refund.
2. Estimated Shipping Times
Delivery times vary depending on the destination, shipping method, carrier, customs clearance, and local delivery conditions.
Typical estimated delivery times after dispatch are:
United States and Canada:
Approximately 6–12 business days
Europe and the United Kingdom:
Approximately 7–15 business days
Other International Destinations:
Approximately 6–20 business days
These delivery times are estimates only and are not guaranteed unless a specific guaranteed delivery service is expressly offered at checkout.
Actual delivery times may vary due to carrier operations, customs clearance, local conditions, remote locations, public holidays, or other circumstances beyond our reasonable control.
Where mandatory consumer protection laws provide specific delivery rights, those rights will apply.
3. Shipping Methods and Express Delivery
Express shipping may be available for certain destinations and products.
Depending on the destination and service availability, orders may be shipped through carriers such as:
DHL;
FedEx;
UPS;
USPS or local postal services;
Other international or local logistics partners.
Available shipping methods and applicable shipping charges will normally be displayed during checkout.
Express or expedited shipping affects transit time only and does not normally reduce the processing or manufacturing time required for made-to-order or customized products unless specifically stated.
4. International Shipping
ARC ships internationally to many countries and regions.
Available destinations are determined by the shipping options displayed during checkout. If your country or region cannot be selected at checkout, we may currently be unable to ship directly to that location.
International orders may be shipped from our manufacturing, warehouse, or fulfillment locations.
The shipping origin may vary depending on product availability, destination, order composition, and logistics arrangements.
Different products within the same order may occasionally be shipped separately.
5. Shipping Costs
Shipping costs may depend on:
Delivery destination;
Package weight and dimensions;
Shipping method;
Product type;
Order quantity;
Carrier rates.
Applicable shipping charges will generally be displayed at checkout before you complete your purchase.
Additional shipping services selected by the customer, including express or expedited delivery, may result in additional charges.
If ARC chooses to divide an order into multiple shipments, you will not normally be charged additional shipping fees solely because the order was split by us.
6. Customs Duties, Import Taxes, and VAT
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, customs clearance fees, or other charges imposed by the destination country or region.
Unless otherwise expressly stated during checkout, these charges are not included in the product price or shipping charge collected by ARC.
The customer is generally responsible for applicable import duties, taxes, customs fees, or other charges imposed by local authorities or carriers.
Customs regulations vary by country. If you are unsure about potential charges, we recommend checking with your local customs authority before placing an order.
ARC does not control customs assessments and cannot guarantee the amount of duties, taxes, or other fees that may apply.
Where applicable law requires ARC to collect taxes, duties, VAT, or other charges during checkout, we will handle those charges in accordance with applicable requirements.
The checkout page or order information may indicate whether duties and taxes are collected in advance or may be payable upon import or delivery.
7. Customs Clearance
International shipments may be subject to customs inspection and clearance procedures.
Customs authorities or shipping carriers may request information from the recipient, including identification, tax information, proof of purchase, or other documentation required under local regulations.
Customers are responsible for providing information reasonably required to complete customs clearance.
Delays caused by customs inspections or clearance procedures may affect the estimated delivery date.
8. Order Tracking
Once your order has been shipped, we will normally send you a shipping confirmation containing tracking information where tracking is available.
Please allow some time for the tracking system to update after receiving your shipping confirmation.
International shipments may be transferred between different carriers during transit. As a result, tracking information may update less frequently during certain stages of international transportation.
9. Shipping Delays
Although we make reasonable efforts to deliver orders within the estimated timeframes, delays may occur due to circumstances outside our reasonable control, including:
Customs clearance;
Severe weather;
Natural disasters;
Carrier disruptions;
Transportation delays;
Public holidays;
Peak shipping seasons;
Remote delivery locations;
International logistics disruptions;
Incorrect or incomplete shipping information;
Government restrictions or regulatory inspections.
If your order is significantly delayed, please contact us and we will assist in checking the shipment status with the carrier.
If we become aware that an order cannot be shipped or delivered within an applicable promised or legally required timeframe, we may contact you with updated information and provide any cancellation, refund, or other remedy required under applicable consumer protection law.
Nothing in this Shipping Policy limits any mandatory delivery rights available to you under applicable law.
10. Lost, Missing, or Undelivered Packages
If tracking information has not updated for an unusually long period or your package appears to be lost, please contact us.
We may need to open an investigation with the shipping carrier before determining the appropriate resolution.
If a shipment is confirmed as lost during transportation before delivery to you, available remedies may include:
Reshipping the order;
Sending a replacement product; or
Providing a refund,
depending on the circumstances and your rights under applicable consumer protection laws.
If carrier tracking shows that a shipment has been delivered but you cannot locate the package, please:
Check around the delivery location;
Check with household members or building reception;
Check with neighbors where appropriate;
Contact the carrier;
Contact ARC if the package still cannot be located.
Carrier tracking showing a shipment as “delivered” will generally be treated as evidence of delivery, but it does not necessarily determine the matter conclusively where applicable consumer protection laws provide otherwise.
Where appropriate, we may assist in opening an investigation with the carrier.
11. Damaged Packages
If your order arrives visibly damaged, please retain the original packaging and contact us as soon as reasonably possible.
Please provide:
Your order number;
Photos of the shipping package;
Photos of the shipping label;
Photos or videos showing the damaged product.
This information helps us investigate the issue with the shipping carrier and determine the appropriate solution.
Where goods are damaged during shipping before delivery to the customer, available remedies will be handled in accordance with our Refund & Return Policy and applicable consumer protection laws.
12. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
Recipient name;
Street address;
Apartment, suite, or unit number;
City;
State, province, or region;
Postal or ZIP code;
Country;
Telephone number.
If you discover an address error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed once the order has entered fulfillment or has been handed to the carrier.
If a shipment is returned because of an incorrect or incomplete address provided by the customer, reasonable additional shipping charges may apply before the order can be shipped again, where permitted by applicable law.
13. Refused, Unclaimed, and Undeliverable Shipments
If a shipment is refused, left unclaimed, or returned because:
The delivery address provided was incorrect or incomplete;
Delivery was repeatedly unsuccessful;
The customer failed to collect the package;
The recipient failed to complete required customs clearance; or
Applicable import duties, taxes, or customs charges were not paid,
the shipment may be returned to us.
Where permitted by applicable law, reasonable costs associated with the original shipment, return shipment, customs processing, carrier fees, or other directly related charges may be deducted from any applicable refund.
This does not affect any mandatory consumer rights that apply in your jurisdiction.
14. Made-to-Order and Customized Products
Some ARC products may be manufactured, assembled, or configured according to specifications selected when the order is placed.
These products may require additional production or preparation time before shipment.
Any estimated manufacturing or processing lead time is separate from shipping transit time.
Actual timing may vary depending on the product, specification, production schedule, material availability, and destination.
Where possible, estimated lead times for customized or made-to-order products will be displayed on the product page or otherwise communicated to you.
15. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request before shipment.
However, changes or cancellations may not be possible after:
The order has entered fulfillment;
The shipping label has been created;
The order has been handed to the carrier; or
Production of a customized or made-to-order product has started.
If an order has already shipped, our Refund & Return Policy will apply.
Nothing in this section limits any statutory cancellation or consumer rights that may apply under applicable law.
16. Consumer Rights, Policy Updates, and Contact Information
Nothing in this Shipping Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded or restricted under the laws applicable to you.
If any provision of this Shipping Policy conflicts with mandatory consumer protection law in your country or region, the applicable mandatory legal requirements will prevail.
We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carriers, fulfillment arrangements, products, services, or legal requirements.
Any revised version will be published on this page with an updated “Last Updated” date.
If you have questions about shipping, delivery, tracking, or your order, please contact us:
ARC Official Store
Website: www.arcbikehub.com
Email: [email protected]
Address: No. 112, Dongting North Road, High-tech Zone, Taicang, Jiangsu 215400, China